As a managing agent to a portfolio of Resorts and Lodges, both locally and internationally, maintaining the highest standards of cleanliness and sanitation has always been a priority for Vacation Recreational Services. We believe that it is our responsibility to provide our guests and staff members with an environment that is safe, where their health and safety always comes first.

HygienicHospitality has been established to ensure the effective management of the protocols implemented across our portfolio of Resorts and Lodges. Our dedicated team has been working diligently during this time to ensure that the government-enforced regulations, as well as our own COVID-19 safety protocols, are adhered to and that stringent health and safety protocols remain in effect to ensure a safe holiday environment for all.

For your safety, and that of our staff, please note the strict Resort entry requirements in place:

Guests are required to wear a mask, which covers the nose and mouth. Accordingly, guests who fail to adhere to this regulation will not be permitted to enter the Resort premises.

Security will, upon arrival, measure the temperature of each and every individual occupying the vehicle. Should any occupant’s temperature measure above 37.8°C, the vehicle will not be permitted to enter the premises.

A distance of 1.5 metres from others must be adhered to at all times.

Guests are required to disinfect their hands upon arrival, and to maintain hand hygiene throughout their stay.

Guests are required to complete up-to-date and accurate documentation with regards to their health and travel history at check-in.

To ensure that you have a safe and comfortable stay, please note the following protocols implemented for all Resort Units:

In preparation of your arrival, Housekeeping will ensure that the Unit is thoroughly cleaned. Once all hygiene protocols have been observed the Unit will be ‘sealed’. Guests will see the official HygienicHospitality seal to indicate that the Unit has indeed been cleaned and sanitised, and that no other person has entered the Unit post-cleaning.

Housekeeping will be kept to a minimum throughout your stay to ensure social-distancing is upheld. Please be in touch with the Reception desk for any Resort-specific housekeeping information or additional arrangements.

Sanitiser is made available in each Unit, for guests' use. Kindly sanitise upon returning to your Unit after each outing.

Please take note of the following protocols regarding all Resort common areas and facilities:

Hand sanitiser, touchless where possible, will be made available at all high-traffic points.

Guests are required, at all times, to wear a mask whilst making use of public spaces.

Social distancing parameters need to be adhered to.

Entry doors may be left open to minimise surface touching. Guests are advised to keep touch points to a minimum while in public spaces.

Resort common areas and activities or facilities may remain restricted in capacity, at this time. Kindly be in touch with the relevant Resort for further information.

CLICK HERE TO DOWNLOAD THE VRS HYGIENIC HOSPITALITY INFORMATION BOOKLET

The following activities and facilities are open at our Resorts:

Game drives
Spa

Swimming pools
Restaurants
Convenience shops

Games rooms
Jumping pillow and multi courts

Please note: access will be limited access to allow for adequate social distancing parameters.

Kindly be aware that Government Regulations surrounding the South African lockdown and COVID-19 are continuously being amended and updated. These facilities and activities are subject to change and may need to be reviewed on occasion per Resort. Please contact the respective Resort for confirmation.

Guest experience

As we navigate through these unprecedented times, rest assured that we remain committed to providing you with a safe and comfortable holiday stay for everlasting holiday memories. Thank you for your on-going support, and for choosing our Resorts as your preferred holiday destination.

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HAPPILY EVER AFTER WEDDING VENUES AND STATE OF THE ART CONFERENCE FACILITIES

Guest testimonials

Mabalingwe Nature Reserve - TripAdvisor, July 2020
What made me feel safe and comfortable was the sign on the door that said: no mask, no entry. There was hand sanitizer as you walk in and I was welcomed in by Nicky and Charmaine, who wore their Perspex screen face masks. Everything still felt personal as both of them were friendly and professional. This all made me forget about the COVID situation. I was taken through to the massage room with Charmaine and had the most amazing massage! The ambiance, with soft music playing in the background, was a special touch and the products they use are just absolutely amazing! If you do come to Mabalingwe, do yourself a favour and book a massage at Mbali Day Spa! You go girls!

Kagga Kamma - Pieter Le Roux per email, August 2020
Without a doubt Kagga Kamma is now one of my favourite places. I have to say we were very apprehensive with the COVID situation as we are a bit older. From arriving we could see that the Resort was well prepared. Staff were wearing masks and clear signage was visible everywhere. We even had a bottle of sanitizer in our unit which was perfect as we somehow forgot ours at home. The linen was so crisp and fresh. The chalets were immaculately clean. The atmosphere at Kagga Kamma is so special and it is because of the special staff. We will be back and we will make sure to tell everyone about this beautiful gem in the middle of nowhere. *review content shortened

In a recent survey, we asked guests about their stay at our VRS-Managed Resorts, and they had this to say:

Saadia Essa (Ngweya) and Jacques Moolman (Little Eden) shared:
We loved it! It was so good to be off on a holiday adventure and able to experience the great outdoors and beautiful views, after being locked-in for months-on-end.

Hester Lubbe (Mount Amanzi) and Georgia Maskew (Crystal Springs)
The check-in process was excellent! It was simple, without any hassles and every precaution has been put in place to ensure our peace of mind.

Fiona Wood (Monateng Safari Lodge) and Kenneth Chapman (Sandy Place) also shared:
Self-catering resorts allow for more spacious accommodation and private kitchens and in-unit facilities - are the right fit for social-distancing friendly holidays